Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at support@flooffun.com
we offer one type of shipping: Standard Shipping (5-15 business days). When you placed your order, we will provide you a tracking number, where you can check all the information regarding your order.
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information. Feel free to reach out to inquire us your order status!
Please allow 5-15 business days for your package to arrive.
If you are wondering where your package currently is please use this link, and make sure you have your tracking code from your email ready to go.
or
Send us a message and our staff will check it for you!
If you ever received a wrong/damaged item, you can request a resend/refund from us. We're confident in the quality of our product through testing on many cats and their approval. We do not provide refund if the reason of the refund is your cat(s) doesn't like our products. Each cat has their unique personality, and it's out of our control whether or not your cat likes the product. Hope you'll understand!
please send us an e-mail to support@flooffun.com and we'll back to you as soon as we can.
If you purchased multiple items from our online store, they may arrive at different times or in separate packages because our products are stored and fulfilled at many different storage sites throughout the United States.